REFUND POLICY

1. General Information

This Refund Policy explains the conditions for returning goods, submitting claims, and receiving refunds for purchases made from the SIA BEVIR online store www.bevir.lv.
Policy has been prepared in accordance with the laws of the Republic of Latvia and the applicable European Union consumer protection legislation.

2. Right of Withdrawal

The Consumer has the right to exercise the statutory right of withdrawal within 14 days from the date of receiving the goods, without giving any reason.
However, in accordance with the Consumer Rights Protection Law of the Republic of Latvia, the right of withdrawal does not apply to goods which have been unsealed after delivery and cannot be returned due to health protection or hygiene reasons, as well as in other cases provided by law.
Alcoholic beverages whose original packaging has been opened or damaged after delivery cannot be returned unless the product is defective or does not conform to the purchase agreement.

3. Damaged or Incorrect Goods

If the delivered goods:

  • have been damaged during transportation;
  • do not match your order;
  • have a manufacturing defect; or
  • the wrong product has been delivered,

the Customer is entitled to submit a claim to SIA BEVIR.

4. How to Submit a Claim

To help us process your claim as quickly as possible, please:

  • contact us as soon as possible after receiving the order;
  • provide your order number;
  • attach photographs of the damaged goods and packaging;
  • briefly describe the issue.

Claims should be sent to: [email protected]

5. Claim Review

Each claim is reviewed individually by SIA BEVIR.
If necessary, we may request additional information or photographs.
The Customer will be informed of our decision within a reasonable period after all required information has been received.

6. Refunds

If a claim is accepted, SIA BEVIR, at its discretion, may:

  • issue a full or partial refund;
  • replace the product;
  • deliver the missing or correct product; or
  • offer another mutually agreed solution.

Refunds will be made using the same payment method that was used for the original purchase unless otherwise agreed with the Customer.

7. Return Shipping Costs

If the goods are defective, damaged, or do not correspond to the order, SIA BEVIR will cover the reasonable return shipping costs.
Where the right of withdrawal applies for other reasons, the Customer is responsible for the return shipping costs unless otherwise required by law.

8. Damage Discovered Upon Delivery

Customers are encouraged to inspect the parcel immediately upon delivery.
If the packaging shows visible signs of damage, please document the damage where possible, inform the courier if appropriate, and contact SIA BEVIR without undue delay.

9. Undeliverable Orders

If delivery cannot be completed due to an incorrect address provided by the Customer, the Customer’s unavailability, or other circumstances attributable to the Customer, additional delivery charges may apply in accordance with the current Delivery Policy.

10. Contact Information

SIA BEVIR
Kaļķu iela 8, Ventspils, LV-3602, Latvia
Email: [email protected]
Phone: +371 20225530