TERMS AND CONDITIONS

1. General Information
1.1. These Terms and Conditions govern the use of the Bevir online store (www.bevir.lv), operated by SIA BEVIR, including the purchase of goods, order placement, payments, delivery, withdrawal rights, returns, processing of personal data, and the rights and obligations of the Parties.
1.2. Online store operator: SIA BEVIR
Registration No. 40203747981
Registered address: Kaļķu iela 8, Ventspils, LV-3602, Latvia
E-mail: [email protected]
Phone: +371 20225530
Retail Alcohol Licence No.: MT00000018157
1.3. By placing an order, the Customer confirms that they have read, understood and accepted these Terms and Conditions.
1.4. SIA BEVIR reserves the right to amend these Terms and Conditions at any time by publishing the updated version on www.bevir.lv. Changes shall not affect orders confirmed before the publication of the updated version.
1.5. These Terms and Conditions are governed by the laws of the Republic of Latvia.

2. Age Restriction
2.1. Alcoholic beverages may only be purchased by persons who are at least 18 years of age.
2.2. By placing an order, the Customer confirms that they are at least 18 years old.
2.3. Before accepting an order, the online store may verify the Customer’s age electronically using identification methods permitted under applicable law.
2.4. At the time of delivery, the delivery service is entitled and obliged to request a valid identity document to verify the Customer’s age and identity.
2.5. If the Customer’s age or identity cannot be verified, or if the recipient is under 18 years of age, the order will not be delivered and will be cancelled in accordance with applicable legislation.

3. Products and Prices
3.1. Products, descriptions and prices are displayed on the relevant product pages of the online store.
3.2. All prices are shown in Euro (EUR) and include Value Added Tax (VAT), where applicable.
3.3. Delivery charges are calculated separately before the order is confirmed.
3.4. SIA BEVIR reserves the right to change product availability, assortment and prices without prior notice. Confirmed and paid orders are processed at the price valid at the time of order confirmation.
3.5. If an obvious pricing error has occurred due to a technical malfunction, SIA BEVIR has the right to cancel the order and refund the Customer in full.

4. Placing an Order
4.1. The Customer selects products and adds them to the shopping cart.
4.2. Before confirming the order, the Customer reviews the order details, enters delivery information and selects one of the available delivery methods.
4.3. An order is considered received after the Customer receives an order confirmation by e-mail.
4.4. Orders are accepted for processing only after successful payment authorisation.
4.5. SIA BEVIR may refuse to fulfil an order if the products are unavailable, an obvious pricing or description error has occurred, the Customer’s age cannot be verified or other legal restrictions apply.

5. Payments
5.1. Payments are accepted exclusively by cashless payment using the payment methods available in the online store.
5.2. Orders are processed only after full payment or successful payment authorisation.
5.3. Payment processing may be provided by certified third-party payment service providers.
5.4. SIA BEVIR does not store Customers’ payment card details.
5.5. The Customer is responsible for ensuring that all payment information provided is accurate. SIA BEVIR shall not be liable for losses resulting from incorrectly entered payment information.

6. Delivery
6.1. SIA BEVIR currently delivers products only within the territory of the Republic of Latvia.
6.2. Orders are delivered through a delivery partner selected by SIA BEVIR.
6.3. Alcoholic beverages are delivered only during the hours permitted by the laws and regulations of the Republic of Latvia: Monday–Saturday from 10:00 to 20:00 and Sunday from 10:00 to 18:00.
6.4. Alcoholic beverages shall not be handed over earlier than six hours after the order has been placed, unless applicable law provides otherwise.
6.5. Orders are handed over only to the adult recipient specified in the order after successful verification of their identity and age.
6.6. If the recipient’s age or identity cannot be verified, the order shall not be handed over.
6.7. If the recipient’s age or identity cannot be verified at the time of delivery, the order shall not be handed over.
6.8. If delivery cannot be completed due to reasons attributable to the Customer, a repeated delivery may be arranged for an additional charge.
6.9. Detailed information regarding delivery conditions, delivery times, delivery charges, restrictions, recipient age and identity verification, repeated delivery and other delivery procedures is available in the “Delivery Policy”, which forms an integral part of these Terms & Conditions.

7. Right of Withdrawal and Returns
7.1. Consumers have the right of withdrawal in accordance with the Consumer Rights Protection Law of the Republic of Latvia and other applicable legislation.
7.2. The right of withdrawal does not apply where legislation provides exceptions, including goods that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons.
7.3. If the Customer receives damaged, defective or incorrect goods, they should contact SIA BEVIR without undue delay, and no later than two business days after delivery, providing a description of the issue and photographs.
7.4. If the complaint is found to be justified, SIA BEVIR may replace the product or refund the amount paid in accordance with applicable legislation.
7.5. Detailed information regarding returns is available in the Returns Policy published on the online store.

8. Warranty and Liability
8.1. SIA BEVIR guarantees that the supplied products comply with applicable legislation and correspond to the information provided at the time of purchase.
8.2. SIA BEVIR shall not be liable for damage resulting from improper storage, misuse of the products or actions of third parties after the products have been delivered to the Customer.
8.3. Product photographs published on the online store are for illustrative purposes only. Actual packaging or labelling may differ slightly from the images shown.
8.4. SIA BEVIR shall not be liable for delays or failure to perform its obligations where such delays or failures result from force majeure or circumstances beyond its reasonable control.

9. Personal Data Protection
9.1. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR), the laws of the Republic of Latvia and the Privacy Policy of SIA BEVIR.
9.2. Personal data are processed solely for the purposes of order fulfilment, customer service, accounting obligations, legal compliance and other lawful business purposes.
9.3. Detailed information regarding personal data processing is available in the Privacy Policy published on the online store.

10. Intellectual Property
10.1. All content published on the online store, including texts, photographs, graphics, logos, design elements and other materials, is the property of SIA BEVIR or the respective rights holders.
10.2. No content from the online store may be copied, reproduced, distributed, published or used for commercial purposes without the prior written consent of SIA BEVIR.

11. Complaints and Dispute Resolution
11.1. If the Customer has any questions, complaints or claims regarding the online store, an order or the delivered products, they may contact SIA BEVIR by e-mail at [email protected] or by phone at +371 20225530.
11.2. SIA BEVIR will review the Customer’s complaint as soon as reasonably possible and provide a response within the time limits required by applicable legislation.
11.3. If the dispute cannot be resolved through mutual negotiations, the Customer has the right to contact the Consumer Rights Protection Centre of the Republic of Latvia (PTAC) or, where applicable, use the European Commission’s Online Dispute Resolution (ODR) platform.
11.4. Any dispute that cannot be settled out of court shall be resolved by the competent courts of the Republic of Latvia in accordance with the applicable laws.

12. Force Majeure
12.1. SIA BEVIR shall not be liable for any delay or failure to fulfil its obligations if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, fire, floods, war, strikes, pandemics, government decisions, interruptions to electricity or telecommunications services, transport disruptions or other force majeure events.
12.2. During the period of force majeure, the performance of the affected obligations shall be suspended until the relevant circumstances cease to exist.

13. Applicable Law
13.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Latvia.
13.2. If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall remain valid and enforceable.
13.3. These Terms and Conditions are available in Latvian, English and Russian. In the event of any inconsistency or difference in interpretation between language versions, the Latvian version shall prevail.

14. Final Provisions
14.1. By placing an order on www.bevir.lv, the Customer confirms that they have read, understood and accepted these Terms and Conditions.
14.2. The current version of these Terms and Conditions is always available on www.bevir.lv.
14.3. These Terms and Conditions enter into force on the date of their publication on the online store and apply to all orders placed after that date.