SHIPPING POLICY

1. Delivery Area

SIA BEVIR currently delivers products only within the territory of the Republic of Latvia.
Orders are delivered by SIA DPD Latvija or another delivery partner selected by SIA BEVIR.
If delivery becomes available to additional countries in the future, the updated information will be published on the online store.

2. Delivery Charges

Delivery charges are calculated automatically during the checkout process.
The delivery fee depends on:

  • the delivery address;
  • the parcel weight;
  • the parcel dimensions;
  • the selected delivery method.

The final delivery charge is displayed before payment is completed.
SIA BEVIR reserves the right to update delivery charges if the delivery partner changes its pricing. The Customer will always be charged the delivery fee displayed at the time the order is placed.

3. Order Processing

Orders are processed on business days.
After successful payment, the Customer receives an order confirmation by email.
Once the order has been handed over to the delivery partner, shipment tracking information may be provided where available.

4. Delivery Times

Orders are normally delivered within 1–2 business days after being handed over to the delivery partner.
In exceptional circumstances, delivery may take up to 3 business days, including during:

  • public holidays;
  • periods of exceptionally high demand;
  • severe weather conditions;
  • other circumstances beyond the reasonable control of SIA BEVIR or the delivery partner.

Delivery times are estimates only and are not guaranteed.

5. Delivery Hours

In accordance with the laws of the Republic of Latvia, alcoholic beverages may be delivered only during the legally permitted hours:

  • Monday–Saturday: 10:00–20:00
  • Sunday: 10:00–18:00

Deliveries outside these hours are not available.

6. Delivery Address

The Customer is responsible for providing an accurate delivery address, telephone number and any other information necessary for delivery.
If delivery cannot be completed because of incorrect or incomplete information provided by the Customer, redelivery may be subject to an additional charge in accordance with the delivery partner’s conditions.

7. Age Verification

Alcoholic beverages are supplied only to persons aged 18 years or over.
Upon delivery, the courier has the right to request a valid identification document to verify the recipient’s age.
If the recipient:

  • cannot present valid identification;
  • is under 18 years of age;
  • refuses to verify their age,

the order will not be handed over.

8. Delivery of the Order

The order will be handed over only to the recipient specified in the order or to another adult person present at the delivery address who can present valid identification.
Alcoholic beverages must not be:

  • left unattended at the door;
  • handed over to a minor;
  • handed over without age verification.

9. Failed Delivery

If delivery cannot be completed due to reasons attributable to the Customer or the recipient, including but not limited to:

  • the recipient is unavailable at the specified delivery address;
  • an incorrect or incomplete delivery address has been provided;
  • the recipient cannot be contacted;
  • the recipient refuses to present a valid identification document;
  • the recipient does not meet the legal requirements of the Republic of Latvia for receiving alcoholic beverages,

the order will not be handed over.

The parcel may be returned to SIA BEVIR.
If the Customer requests a repeated delivery, an additional delivery charge may apply in accordance with the delivery partner’s terms and conditions.

10. Inspection of the Order upon Delivery

Upon receiving the order, the Customer is advised to inspect the parcel immediately and verify:

  • that the packaging is intact;
  • that the correct products have been delivered;
  • that there are no visible signs of damage.

If any visible damage is identified at the time of delivery, the Customer should immediately inform the courier and contact SIA BEVIR as soon as possible, providing photographs of the damaged parcel and/or products where applicable.

11. Damaged or Lost Shipment

If a parcel is damaged during transportation or is not delivered, the Customer is encouraged to contact SIA BEVIR without undue delay.
Each case will be reviewed individually in cooperation with the delivery partner.
Where damage or loss is confirmed to have occurred during transportation, SIA BEVIR will provide an appropriate solution in accordance with the applicable laws of the Republic of Latvia.

12. Force Majeure

SIA BEVIR shall not be liable for delays in delivery or failure to deliver where such delays or failures are caused by circumstances beyond its reasonable control, including but not limited to:

  • severe weather conditions;
  • natural disasters;
  • strikes;
  • traffic restrictions;
  • decisions of public authorities;
  • technical disruptions affecting the delivery partner;
  • other force majeure events.

In such circumstances, delivery times may be extended accordingly.

13. Liability

SIA BEVIR is responsible for preparing the order and handing it over to the delivery partner.
After the parcel has been handed over, the delivery partner is responsible for transportation and delivery in accordance with its applicable terms and conditions.
The Customer is responsible for:

  • providing accurate delivery information;
  • being available to receive the delivery;
  • presenting a valid identification document upon the courier’s request.

14. Customer Service

If you have any questions regarding delivery or the status of your order, please contact us.

SIA BEVIR
Registered address: Kaļķu iela 8, Ventspils, LV-3602, Latvia
Email: [email protected]
Phone: +371 20225530
Website: www.bevir.lv

15. Amendments to the Delivery Policy

SIA BEVIR reserves the right to amend or update this Delivery Policy at any time to ensure compliance with applicable laws, changes in delivery partner services or changes in the Company’s operations.
The latest version of the Delivery Policy is always available at www.bevir.lv.