SHIPPING POLICY

1. Delivery Territory
Currently, SIA BEVIR provides delivery of goods only within the territory of the Republic of Latvia.
Orders are delivered by SIA DPD Latvija, Omniva or another delivery partner selected by SIA BEVIR.
Depending on the selected delivery method, the order may be delivered by courier to the address specified by the Customer or to a parcel terminal selected by the Customer.
Free order collection is also available from the BEVIR pickup location in Ventspils. Please see Section 6 for further information.
If delivery to other countries becomes available in the future, this information will be published in the online store.

2. Delivery Costs
Delivery costs within Latvia:

  • Omniva delivery to a parcel terminal in Latvia, up to 30 kg — €2.99;
  • Collection from the BEVIR pickup location in Ventspils — €0.00. Please see Section 6 for information about order collection in Ventspils.
  • DPD courier delivery to the specified address, up to 20 kg — €15.00;
  • Omniva courier delivery to the specified address, up to 15 kg — €20.00

SIA BEVIR reserves the right to change delivery prices if the delivery partner’s rates change. The Customer will always be charged the delivery fee displayed at the time the order is placed.

3. Order Processing
Orders are processed on business days.
After successful payment, the Customer receives an order confirmation at the email address provided.
After the order has been handed over to the delivery partner, the Customer may receive shipment tracking information, if such tracking is provided by the delivery partner.

4. Delivery Times
Orders are normally delivered within 1–2 business days after being handed over to the delivery partner.
In certain cases, delivery may take up to 3 business days, for example:

  • during periods of increased demand;
  • during public holidays;
  • due to adverse weather conditions;
  • due to other circumstances beyond the control of SIA BEVIR or the delivery partner.

The stated delivery times are indicative and should not be regarded as a guaranteed delivery date.

5. Permitted Delivery Hours
Alcoholic beverages shall not be handed over earlier than six hours after the order has been placed, unless applicable law provides otherwise.
The delivery and release of alcoholic beverages are carried out only during the hours permitted by the laws and regulations of the Republic of Latvia:
Monday–Saturday: from 10:00 to 20:00;
Sunday: from 10:00 to 18:00.

Alcoholic beverages are not delivered or released outside the hours permitted by applicable legislation.

6. Pickup in Ventspils
Orders can be collected free of charge from the BEVIR pickup location in Ventspils: Kaļķu iela 8, Ventspils, LV-3602. Order processing time is up to 48 hours, but an order cannot be handed over earlier than 6 hours after it has been placed. We will notify you when your order is ready for collection. Orders can be collected Monday–Friday from 10:00 to 18:00. A valid ID must be presented when collecting the order. Alcoholic beverages will not be handed over to persons under 18.

7. Delivery Address
The Customer is responsible for providing the correct delivery address, telephone number and any other information required for delivery.
When choosing delivery to a parcel terminal, the Customer is responsible for selecting the correct parcel terminal and providing correct contact information.
If delivery cannot be completed due to incorrect information provided by the Customer, redelivery may be subject to an additional fee in accordance with the delivery partner’s terms and conditions.

8. Age and Identity Verification
Alcoholic beverages are sold, delivered and released only to persons aged 18 or over.
Before the sale of alcoholic beverages and receipt of payment in the online store, the purchaser’s identity and age are verified using electronic identification methods compliant with the laws and regulations of the Republic of Latvia.
When alcoholic beverages are delivered by courier, the courier will require the purchaser to present a valid identity document in order to verify the purchaser’s identity and age.
Where alcoholic beverages are released without the involvement of a physical person, including via a parcel terminal, the purchaser’s identity and age are verified electronically using identification methods compliant with the laws and regulations of the Republic of Latvia.
If the recipient:

  • is under 18 years of age;
  • cannot verify their identity and age;
  • refuses the required identity or age verification,

the order will not be handed over or released.

9. Handover of the Order
If the order is delivered by courier, it will be handed over to the recipient specified in the order after the required identity and age verification has been completed.
Alcoholic beverages may not be:

  • left at the door or in another unattended location;
  • handed over to a minor;
  • handed over without the identity and age verification required by applicable legislation.

If the Customer chooses delivery to a parcel terminal, alcoholic beverages will be released only after the electronic identity and age verification required by applicable legislation has been completed.

10. Undelivered Orders
If delivery cannot be completed due to circumstances attributable to the Customer or recipient, for example:

  • the recipient is not available at the specified address;
  • incorrect or incomplete delivery information has been provided;
  • the recipient cannot be contacted;
  • the recipient cannot verify their identity or age;
  • the recipient does not meet the requirements of the Latvian Alcoholic Beverages Handling Law;
  • the electronic identity and age verification required by applicable legislation cannot be completed,

the order will not be handed over or released.
Redelivery may be subject to an additional fee in accordance with the delivery partner’s terms and conditions.
If the order cannot be delivered or released, it may be returned to SIA BEVIR.

11. Inspection of the Order Upon Receipt
Upon receiving the order, the Customer is advised to check immediately:

  • whether the shipment packaging is damaged;
  • whether the correct order has been received;
  • whether there is any visible damage to the goods.

If obvious damage is detected upon delivery or collection, the Customer is advised to document the damage and contact SIA BEVIR as soon as possible, attaching photographs of the damage.

12. Damaged or Lost Shipments
If a shipment is damaged during transportation or is not delivered, the Customer is requested to contact SIA BEVIR without delay.
Each case will be assessed individually in cooperation with the delivery partner.
If the damage or loss occurred during delivery and is confirmed, SIA BEVIR will provide an appropriate solution in accordance with applicable legislation.

13. Force Majeure
SIA BEVIR shall not be liable for delivery delays or inability to deliver caused by circumstances beyond the company’s reasonable control, including:

  • extreme weather conditions;
  • natural disasters;
  • strikes;
  • traffic restrictions;
  • decisions of public authorities;
  • technical problems affecting the delivery partner’s operations;
  • other force majeure circumstances.

In such cases, delivery times may be extended.

14. Responsibility
SIA BEVIR is responsible for preparing the order and handing it over to the delivery partner in accordance with applicable legislation.
The Customer is responsible for:

  • providing correct delivery and contact details;
  • being available at the time of delivery if courier delivery has been selected;
  • presenting a valid identity document if requested by the courier or another delivery provider;
  • completing the required electronic identity and age verification if delivery without the involvement of a physical person has been selected.


15. Customer Service
If you have any questions regarding delivery or the status of your order, please contact us.
SIA BEVIR
Legal address: Kaļķu iela 8, Ventspils, LV-3602, Latvia
Email: [email protected]
Phone: +371 20225530
Website: www.bevir.lv

16. Changes to the Delivery Policy
This Delivery Policy may be updated periodically to ensure compliance with applicable legislation, the terms and conditions of delivery partners or changes in SIA BEVIR’s operations.
The current version of the Delivery Policy is always available at www.bevir.lv.